Terms of Service

Last updated: April 29, 2026

These Terms of Service (“Terms”) govern access to and use of SenseTask’s websites, applications, software-as-a-service platform, document processing tools, workflow automation tools, APIs, support services, and related services.

These Terms are entered into by and between you (“Customer,” “User,” “you,” or “your”) and SourceTask Solutions SRL, doing business as SenseTask (“SenseTask,” “we,” “us,” or “our”).

By creating an account, accessing the Website, using the Services, executing an Order, or otherwise indicating acceptance of these Terms, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Services.

1. Definitions

For the purposes of these Terms:

“Agreement” means these Terms, together with any applicable Order, annex, statement of work, Data Processing Addendum, Service Level Agreement, or other written agreement between SenseTask and Customer.
“Authorized User” means an employee, contractor, representative, or other individual authorized by Customer to access and use the Services on Customer’s behalf.
“Customer Data” means any data, documents, files, text, images, metadata, records, or other materials uploaded, submitted, transmitted, imported, processed, or made available by or on behalf of Customer through the Services.
“Documentation” means SenseTask’s user guides, technical documentation, product documentation, API documentation, and other instructions made available by SenseTask for use of the Services.
“Fees” means the amounts payable by Customer for the Services, as specified in an applicable Order, subscription plan, pricing page, invoice, or other written agreement.
“Order” means an order form, online order, subscription plan, statement of work, annex, proposal, or other written document specifying the Services to be provided, applicable Fees, usage limits, subscription term, support terms, or other commercial terms.
“Personal Data” has the meaning given to it under applicable data protection laws, including the EU General Data Protection Regulation 2016/679 (“GDPR”), where applicable.
“Services” means SenseTask’s websites, applications, software-as-a-service platform, document processing tools, workflow automation tools, APIs, support services, professional services, and any related products or services provided by SenseTask.
“Software” means the software, platform, applications, APIs, scripts, code, workflows, models, configurations, documentation, and other technology used to provide the Services.
“Website” means www.sensetask.com, app.sensetask.com, and any related domains, subdomains, or successor websites operated by SenseTask.

2. Acceptance of Terms

You accept these Terms when you:

create or register an account;
access or use the Website or Services;
execute or accept an Order that references these Terms;
click to accept these Terms; or
otherwise use the Services in any manner.

By accepting these Terms, you represent and warrant that:

you are at least 18 years old;
you have legal capacity to enter into these Terms;
if you are acting on behalf of a company, organization, or other legal entity, you have authority to bind that entity to these Terms; and
your use of the Services will comply with these Terms and all applicable laws.

If you are acting on behalf of an organization or entity, “Customer,” “you,” and “your” refer to that organization or entity and its affiliates, where applicable.

The Services are intended primarily for business and professional use. If mandatory consumer protection laws apply to you, nothing in these Terms limits rights that cannot be waived under applicable law.

3. Separate Agreements and Order of Precedence

These Terms apply to your access to and use of the Services unless SenseTask and Customer have entered into a separate written agreement, Order, statement of work, data processing agreement, service level agreement, or other signed document governing the Services.

If there is a conflict between these Terms and a separate written agreement, the separate written agreement will prevail.

Unless otherwise stated in a signed agreement, the order of precedence is:

the signed agreement between SenseTask and Customer;
the applicable Order, statement of work, proposal, or annex;
the Data Processing Addendum;
any applicable Service Level Agreement;
these Terms;
the Documentation; and
any pricing page or website description.

No Customer purchase terms, procurement terms, vendor terms, purchase order terms, or other Customer-provided terms will apply unless expressly accepted in writing by SenseTask.

4. Services

SenseTask provides software-based document processing, data extraction, workflow automation, approval automation, integration, storage, search, analytics, and related services.

The specific Services purchased or made available to Customer will be described in the applicable Order, subscription plan, proposal, or Documentation.

SenseTask will use commercially reasonable efforts to provide the Services in accordance with these Terms and the applicable Order.

SenseTask may improve, modify, update, or discontinue features of the Services from time to time, provided that SenseTask will not materially reduce the core functionality of paid Services during an active subscription term unless required for security, legal, operational, or technical reasons.

5. License to Use the Services

Subject to Customer’s compliance with the Agreement and payment of all applicable Fees, SenseTask grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services during the applicable subscription term.

This license is granted solely for Customer’s internal business purposes and only in accordance with:

these Terms;
the applicable Order;
the Documentation;
usage limits and subscription restrictions; and
applicable laws.

Customer may permit Authorized Users to access and use the Services on Customer’s behalf. Customer is responsible for all acts and omissions of its Authorized Users and for ensuring that Authorized Users comply with the Agreement.

No rights are granted except as expressly stated in the Agreement.

6. Accounts and Authorized Users

Customer is responsible for maintaining the confidentiality of account credentials, passwords, access tokens, API keys, and other authentication methods.

Customer must ensure that:

account information is accurate and kept up to date;
each Authorized User uses their own credentials, unless otherwise permitted by SenseTask;
credentials are not shared with unauthorized persons;
access rights are promptly removed when an Authorized User no longer requires access; and
SenseTask is notified promptly of any unauthorized access or suspected security incident.

Customer is responsible for all activity occurring under its accounts, whether authorized or unauthorized, except to the extent caused by SenseTask’s breach of the Agreement.

SenseTask may suspend or restrict access to an account if SenseTask reasonably believes that the account has been compromised or is being used in violation of the Agreement.

7. Orders, Trials, Pilots, and No-Fee Access

7.1 Orders

An Order may specify, among other things:

the Services purchased;
the subscription term;
applicable Fees;
usage limits;
number of users;
processing volumes;
support terms;
service levels;
implementation services;
integrations;
payment terms; and
any special conditions.

Each Order forms part of the Agreement.

7.2 Trials

SenseTask may offer access to the Services on a trial, evaluation, beta, proof-of-concept, or pilot basis (“Trial”).

Unless otherwise stated in an Order, Trial Services are provided:

for evaluation purposes only;
for the period specified by SenseTask;
subject to any usage limits communicated by SenseTask;
without warranties;
without service level commitments;
without indemnification; and
on an “as is” and “as available” basis.

SenseTask may modify, limit, suspend, or terminate Trial access at any time.

If a Trial is configured to convert automatically into a paid subscription, SenseTask will notify Customer before the conversion where required by applicable law or as specified in the applicable Order. Customer is responsible for cancelling before the end of the Trial if it does not wish to continue with a paid subscription.

7.3 Pilots and Proofs of Concept

A paid pilot or proof-of-concept project (“Pilot”) may be governed by a separate Order, annex, or statement of work.

Unless otherwise stated in the applicable Order:

a Pilot is limited to the scope, duration, volumes, and deliverables expressly agreed by the parties;
additional work, customizations, integrations, or volumes may be subject to additional Fees;
continuation after the Pilot requires a new Order or written agreement; and
Fees for paid Pilots are non-refundable except as expressly stated in the applicable Order.

7.4 No-Fee Access

If Customer uses any part of the Services on a free, no-fee, beta, demo, sandbox, or limited-use basis, SenseTask provides such access without warranties, service level commitments, support commitments, or indemnification.

SenseTask may modify, suspend, or terminate no-fee access at any time.

8. Fees, Billing, Overage, and Taxes

8.1 Fees

Customer will pay all Fees specified in the applicable Order, subscription plan, pricing page, invoice, or other written agreement.

Unless otherwise stated in an Order:

subscription Fees are payable in advance;
implementation, setup, configuration, integration, customization, training, or professional service Fees are payable as stated in the applicable Order or invoice;
Fees are non-refundable once billed; and
Customer is responsible for all Fees incurred under its account.

8.2 Payment Terms

Unless otherwise stated in an Order or invoice, invoices are payable within seven (7) calendar days from the date of issuance.

SenseTask may charge interest on overdue amounts at a rate of 0.1% per day of delay, or the maximum rate permitted by applicable law, whichever is lower.

Customer is responsible for all reasonable collection costs, legal costs, and expenses incurred by SenseTask in connection with overdue amounts.

8.3 Payment Methods

SenseTask may accept payment by bank transfer, card payment, or other approved payment methods.

Where payments are processed by third-party payment providers, such as Stripe or similar providers, Customer’s payment information will be handled by such providers in accordance with their applicable terms and privacy policies.

SenseTask does not store full card details unless expressly stated otherwise.

8.4 Usage Limits and Overage

Subscription plans and Orders may include usage limits, including limits on:

documents processed;
pages processed;
shipments processed;
invoices processed;
users;
workflows;
workspaces;
API calls;
storage;
integrations;
support hours; or
other usage metrics.

If Customer exceeds applicable usage limits, SenseTask may:

charge overage Fees according to the applicable Order or pricing terms;
invoice excess usage in the following billing cycle;
require Customer to upgrade to a higher plan;
restrict further processing until the limit is increased; or
suspend access where continued use may create operational, security, or billing risk.

Customer is responsible for monitoring its usage.

8.5 Plan Changes

Customer may request upgrades, downgrades, or other plan changes. Any change is subject to SenseTask’s approval and may require a new Order.

Unless otherwise agreed in writing:

upgrades may take effect immediately or from the next billing cycle;
downgrades take effect from the next renewal period;
changes may result in prorated Fees; and
no refunds or credits are provided for unused Services.

8.6 Taxes

All Fees are exclusive of VAT, sales tax, withholding tax, customs duties, levies, and similar taxes or charges, unless expressly stated otherwise.

Customer is responsible for all applicable taxes, except taxes based on SenseTask’s net income.

If SenseTask is required to collect or pay any taxes in connection with the Services, those amounts may be invoiced to Customer unless Customer provides a valid exemption certificate.

All payments must be made without deduction, set-off, or withholding, except as required by law. If withholding is required by law, Customer must increase the payment so that SenseTask receives the full amount it would have received absent the withholding, unless prohibited by applicable law.

9. Customer Data

9.1 Ownership of Customer Data

Customer retains all rights, title, and interest in and to Customer Data.

SenseTask does not claim ownership of Customer Data.

Customer is solely responsible for:

the accuracy, quality, and legality of Customer Data;
obtaining all rights and permissions necessary to submit Customer Data to the Services;
ensuring that Customer Data does not infringe third-party rights;
ensuring that Customer Data is processed lawfully;
maintaining appropriate backups of Customer Data; and
configuring access rights and permissions within the Services.

9.2 License to Customer Data

Customer grants SenseTask a limited, non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, store, and use Customer Data solely as necessary to:

provide the Services;
process documents and workflows;
perform data extraction and validation;
provide support requested by Customer;
maintain and secure the Services;
prevent fraud, abuse, and security incidents;
comply with legal obligations;
enforce the Agreement; and
improve the Services for Customer.

SenseTask will not sell Customer Data.

SenseTask will not use Customer Data for marketing or public display unless Customer expressly agrees in writing.

9.3 No AI Training on Customer Data Without Written Consent

SenseTask will not use Customer Data to train general-purpose AI models or models used for other customers unless Customer expressly agrees in writing.

SenseTask may use Customer Data to configure, operate, support, and improve the Services for that Customer, including customer-specific workflows, rules, extraction templates, validations, and configurations.

SenseTask may use aggregated or de-identified data as described in Section 10, provided that such data does not identify Customer, Customer’s users, any individual, or reveal Customer Data.

9.4 Customer Backups

Customer is responsible for maintaining its own backups of Customer Data.

SenseTask will use commercially reasonable measures to protect Customer Data stored in the Services, but SenseTask is not responsible for loss of Customer Data except to the extent caused by SenseTask’s breach of the Agreement.

9.5 Data Export and Deletion

Upon termination or expiration of the applicable subscription, Customer may request export of Customer Data during the applicable retention period.

Unless otherwise stated in an Order or Data Processing Addendum, SenseTask may retain Customer Data for up to thirty (30) days after termination or expiration of the applicable Services. After this period, SenseTask may delete or anonymize Customer Data, unless retention is required by law, necessary for legitimate business records, or otherwise agreed in writing.

10. Usage Data, Aggregated Data, and Service Analytics

SenseTask may collect technical, diagnostic, usage, performance, and operational data relating to the use and operation of the Services (“Usage Data”).

Usage Data may include information such as:

log data;
performance metrics;
feature usage;
processing volumes;
workflow status;
error reports;
security events;
device and browser information;
API usage;
support interactions; and
account activity.

SenseTask may use Usage Data to:

operate, maintain, secure, and improve the Services;
provide support;
monitor performance;
prevent abuse and fraud;
calculate Fees and usage;
troubleshoot errors;
develop product improvements;
comply with legal obligations; and
generate aggregated or de-identified insights.

SenseTask may use aggregated or de-identified data that does not identify Customer, Customer’s users, any individual, or reveal Customer Data for analytics, security, benchmarking, product improvement, reporting, and business operations.

Where Usage Data includes Personal Data, SenseTask will process it in accordance with the Privacy Policy and applicable data protection laws.

11. Data Protection and Privacy

11.1 Privacy Policy

SenseTask’s Privacy Policy, available at https://sensetask.com/privacy/, explains how SenseTask collects, uses, discloses, and protects Personal Data.

By using the Services, Customer acknowledges the Privacy Policy.

11.2 Customer as Controller

Customer is responsible for determining whether Customer Data contains Personal Data and for ensuring that Customer has all required notices, rights, permissions, consents, and lawful bases to provide such Personal Data to SenseTask for processing.

Customer is responsible for the lawfulness of Personal Data submitted to the Services by or on behalf of Customer.

11.3 SenseTask as Processor

Where SenseTask processes Personal Data on behalf of Customer in the course of providing the Services, Customer is the Controller and SenseTask is the Processor, unless otherwise stated in a signed agreement.

The SenseTask Data Processing Addendum applies to such processing and forms part of the Agreement.

If there is a conflict between these Terms and the Data Processing Addendum regarding the processing of Personal Data, the Data Processing Addendum will prevail.

11.4 Subprocessors

SenseTask may use third-party subprocessors and service providers to support the delivery of the Services, including hosting providers, infrastructure providers, communication providers, support tools, analytics tools, OCR providers, AI service providers, integration providers, and security tools.

SenseTask will take commercially reasonable steps to ensure that subprocessors are subject to appropriate confidentiality, security, and data protection obligations.

A list of subprocessors may be provided upon request or made available by SenseTask.

11.5 International Transfers

Where Personal Data is transferred outside the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with data transfer restrictions, SenseTask will use appropriate safeguards where required by applicable law, such as Standard Contractual Clauses or other lawful transfer mechanisms.

11.6 Security Measures

SenseTask will implement and maintain commercially reasonable technical and organizational measures designed to protect Customer Data against unauthorized access, loss, alteration, disclosure, or destruction.

Such measures may include, as appropriate:

encryption in transit;
access controls;
authentication controls;
logging and monitoring;
backup and recovery procedures;
infrastructure security controls;
vulnerability management;
personnel confidentiality obligations; and
internal security policies.

Customer acknowledges that no system is completely secure and that SenseTask cannot guarantee absolute security.

12. Confidentiality

12.1 Definition

“Confidential Information” means any non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential based on the nature of the information or the circumstances of disclosure.

Confidential Information includes, without limitation:

Customer Data;
business plans;
technical information;
product plans;
pricing;
security information;
commercial terms;
financial information;
trade secrets;
software and technology;
documentation;
non-public service information; and
the terms of any Order or signed agreement.

12.2 Obligations

The receiving party will:

protect the disclosing party’s Confidential Information using at least reasonable care;
use Confidential Information only for purposes of performing or receiving the Services;
not disclose Confidential Information to third parties except as permitted by the Agreement; and
limit access to Confidential Information to personnel, contractors, advisors, service providers, and representatives who need access and are subject to confidentiality obligations.

12.3 Exclusions

Confidential Information does not include information that:

becomes public through no fault of the receiving party;
was already lawfully known by the receiving party without confidentiality restrictions;
is independently developed without use of or reference to the disclosing party’s Confidential Information; or
is lawfully received from a third party without confidentiality restrictions.

12.4 Required Disclosure

The receiving party may disclose Confidential Information if required by law, court order, or governmental authority, provided that, where legally permitted, it gives the disclosing party prompt notice and reasonably cooperates to limit the disclosure.

12.5 Survival

Confidentiality obligations survive for three (3) years after termination or expiration of the Agreement, except for trade secrets and highly sensitive information, which remain protected for as long as they are protected under applicable law.

13. Intellectual Property

13.1 SenseTask Ownership

SenseTask and its licensors retain all rights, title, and interest in and to the Services, Software, Documentation, technology, workflows, templates, configurations, models, algorithms, interfaces, designs, inventions, know-how, improvements, and all related intellectual property rights.

Except for the limited license expressly granted to Customer, no rights are transferred to Customer.

13.2 Restrictions

Customer must not, and must not permit any third party to:

copy, modify, adapt, translate, or create derivative works of the Services or Software;
reverse engineer, decompile, disassemble, or attempt to discover source code, algorithms, structure, or underlying ideas of the Services or Software, except to the extent such restriction is prohibited by applicable law;
rent, lease, sell, sublicense, assign, distribute, or otherwise transfer the Services or Software;
make the Services available to third parties except as expressly permitted in the Agreement;
use the Services to build or benchmark a competing product or service;
remove or modify proprietary notices;
interfere with or circumvent usage limits, security controls, or access controls;
access the Services in order to monitor availability, performance, or functionality for competitive purposes;
use automated scraping, crawling, or data extraction methods except as expressly permitted by SenseTask; or
combine the Services or Software with open-source software in a manner that would require disclosure, licensing, or distribution of SenseTask’s proprietary technology.

13.3 Feedback

Customer may provide suggestions, ideas, comments, improvements, or other feedback regarding the Services (“Feedback”).

Customer grants SenseTask a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, modify, commercialize, and incorporate Feedback into SenseTask’s products and services without restriction or compensation.

SenseTask is not required to use any Feedback.

13.4 Competitive Development

Nothing in the Agreement restricts SenseTask from developing, acquiring, licensing, marketing, or distributing products or services that may be similar to or compete with products or services offered by Customer, provided that SenseTask does not misuse Customer’s Confidential Information or Customer Data.

14. Acceptable Use

Customer must use the Services in compliance with applicable laws, the Agreement, and the Documentation.

Customer must not, and must not permit any third party to:

14.1 Security and Unauthorized Access

probe, scan, or test the vulnerability of the Services or related systems without authorization;
bypass, disable, or interfere with security or authentication controls;
access accounts, systems, data, or networks without authorization;
use another user’s credentials without permission;
share credentials with unauthorized persons;
introduce malware, viruses, worms, Trojan horses, or harmful code; or
interfere with the integrity or security of the Services.

14.2 Misuse and Disruption

overload, disrupt, degrade, or impair the Services;
send excessive automated requests;
circumvent usage limits or billing mechanisms;
use bots, scrapers, or automated tools except as expressly permitted;
interfere with another customer’s use of the Services;
attempt to gain unauthorized access to SenseTask infrastructure;
use the Services for denial-of-service attacks or abusive traffic generation; or
use the Services in a manner that creates security, operational, legal, or reputational risk for SenseTask.

14.3 Illegal or Harmful Use

use the Services for unlawful, fraudulent, deceptive, or harmful activities;
infringe intellectual property, privacy, publicity, or other rights;
process Personal Data without required rights, notices, consents, or lawful bases;
upload or transmit unlawful, defamatory, obscene, abusive, threatening, or harmful content;
engage in phishing, spoofing, impersonation, or social engineering;
send spam or unsolicited communications;
harass, threaten, or harm others;
promote violence or illegal conduct; or
use the Services in violation of export control, sanctions, anti-corruption, anti-money laundering, or other applicable laws.

14.4 Regulated or High-Risk Use

Customer must not use the Services in any high-risk environment where failure of the Services could lead to death, personal injury, severe physical damage, or environmental damage, including use in nuclear facilities, life support systems, emergency services, weapons systems, or critical infrastructure, unless SenseTask expressly agrees in writing.

Customer is solely responsible for determining whether the Services are suitable for its intended use and for implementing appropriate human review, controls, and safeguards.

15. Support and Service Levels

SenseTask may provide support services as described in the applicable Order, subscription plan, Documentation, or support policy.

Unless otherwise stated in an Order:

support is provided during SenseTask’s business hours;
support is provided through email, the application, or other channels made available by SenseTask;
response times are targets only and are not guaranteed;
support does not include custom development, third-party systems, Customer infrastructure, or issues caused by Customer’s misuse of the Services; and
additional support, training, configuration, or customization may be subject to additional Fees.

Any uptime commitment, response time, service credit, or other service level commitment applies only if expressly stated in an applicable Order, annex, or SLA.

Unless a separate Order or SLA states otherwise, SenseTask will use commercially reasonable efforts to make the Services available and reliable, but does not provide service credits.

16. Warranties and Disclaimers

16.1 Limited Service Warranty

For paid Services, SenseTask warrants that the Services will perform in all material respects in accordance with the applicable Order and Documentation during the applicable subscription term.

Customer’s exclusive remedy, and SenseTask’s sole liability, for breach of this warranty is for SenseTask to use commercially reasonable efforts to correct the non-conformity.

16.2 Customer Warranty

Customer represents and warrants that:

it has all rights necessary to submit Customer Data to the Services;
Customer Data does not violate applicable law or third-party rights;
Customer’s use of the Services will comply with applicable laws;
Customer will not use the Services for prohibited or unlawful purposes; and
Customer has authority to enter into the Agreement.

16.3 Disclaimer

Except as expressly stated in the Agreement, the Services are provided “as is” and “as available.”

To the maximum extent permitted by applicable law, SenseTask disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, satisfactory quality, availability, accuracy, and error-free operation.

SenseTask does not warrant that:

the Services will be uninterrupted, secure, timely, or error-free;
all defects will be corrected;
the Services will meet Customer’s requirements;
results generated by the Services will be complete, accurate, or reliable;
the Services will be compatible with Customer’s systems or third-party systems; or
Customer Data will never be lost or corrupted.

Customer is responsible for reviewing, validating, and approving outputs generated by the Services before relying on them.

17. AI, OCR, Automation, and Output Review

SenseTask may use artificial intelligence, machine learning, optical character recognition, automated document processing, rules-based workflows, and other automation technologies to provide the Services.

Customer acknowledges that automated systems may produce incomplete, inaccurate, or unexpected outputs.

Customer is responsible for:

reviewing and validating extracted data;
approving workflow outputs;
verifying documents and classifications;
ensuring that automated decisions are appropriate for Customer’s use case;
maintaining human review where required by law or internal policy; and
ensuring that use of the Services complies with applicable regulatory requirements.

SenseTask is not responsible for decisions made by Customer based on outputs from the Services, except to the extent caused by SenseTask’s breach of the Agreement.

18. Indemnification

18.1 Customer Indemnification

Customer will defend, indemnify, and hold harmless SenseTask, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or relating to:

Customer Data;
Customer’s use of the Services in violation of the Agreement;
Customer’s breach of applicable law;
Customer’s infringement or misappropriation of third-party rights;
Customer’s failure to obtain required rights, notices, consents, or lawful bases;
Customer’s misuse of the Services; or
use of the Services by Authorized Users.

18.2 SenseTask Indemnification

SenseTask will defend Customer against any third-party claim alleging that Customer’s authorized use of the Services infringes a third party’s intellectual property rights, and will pay damages finally awarded by a court or agreed in settlement by SenseTask.

SenseTask’s obligations do not apply to claims arising from:

Customer Data;
Customer’s misuse of the Services;
modifications not made by SenseTask;
combination of the Services with products, data, software, or services not provided by SenseTask;
Customer’s continued use after being notified to stop;
use of the Services outside the scope of the Agreement;
Customer’s specifications, instructions, or requirements; or
no-fee, beta, trial, or evaluation Services.

If the Services become, or in SenseTask’s opinion are likely to become, the subject of an infringement claim, SenseTask may, at its option:

procure the right for Customer to continue using the Services;
modify the Services so they are no longer infringing;
replace the affected Services with substantially similar functionality; or
terminate the affected Services and provide a prorated refund of prepaid unused Fees for the terminated portion.

18.3 Procedure

The indemnified party must:

promptly notify the indemnifying party of the claim;
provide reasonable cooperation;
allow the indemnifying party to control the defense and settlement; and
not settle the claim without the indemnifying party’s prior written consent.

The indemnifying party may not settle a claim in a way that imposes liability, admission of fault, or non-monetary obligations on the indemnified party without the indemnified party’s prior written consent.

This Section states the parties’ exclusive remedies for third-party intellectual property claims.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SenseTask will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, data, or business interruption, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, SenseTask’s total aggregate liability arising out of or relating to these Terms, any Order, or the Services will not exceed the amounts paid or payable by Customer for the affected Services during the two (2) months immediately preceding the event giving rise to the claim, unless a separate signed agreement states otherwise.

The limitations in this Section do not apply to:

liability that cannot be limited under applicable law;
Customer’s payment obligations;
Customer’s misuse of the Services;
Customer’s infringement of SenseTask’s intellectual property rights;
Customer’s breach of the acceptable use restrictions; or
Customer’s indemnification obligations.

The parties agree that the limitations of liability form an essential basis of the bargain between the parties.

20. Suspension

SenseTask may suspend or restrict access to the Services immediately if SenseTask reasonably determines that:

Customer has failed to pay overdue Fees;
Customer or an Authorized User has breached the Agreement;
Customer’s use creates a security, legal, operational, or reputational risk;
Customer’s use may harm the Services, SenseTask, other customers, or third parties;
Customer exceeds applicable usage limits;
Customer becomes insolvent or ceases normal business operations;
suspension is required by law or governmental authority; or
account compromise, fraud, abuse, or unauthorized access is suspected.

Where reasonable and legally permitted, SenseTask will provide notice and an opportunity to cure before suspension. However, SenseTask may suspend immediately where necessary to prevent harm, security incidents, legal exposure, or service disruption.

Customer remains responsible for Fees during any suspension caused by Customer’s breach, non-payment, or misuse.

21. Term, Renewal, and Termination

21.1 Term

These Terms begin when Customer first accepts them or accesses the Services and remain in effect while Customer uses the Services.

Each subscription or Order will have the term specified in the applicable Order.

If no term is specified, the subscription term will be monthly.

21.2 Renewal

Unless otherwise stated in an Order, subscriptions automatically renew for successive periods equal to the expiring subscription term unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term.

SenseTask may update Fees for a renewal term by providing notice before the renewal date. If Customer does not agree to the updated Fees, Customer may choose not to renew before the renewal date.

21.3 Termination for Convenience

Customer may terminate a subscription for convenience only as stated in the applicable Order.

Unless otherwise stated in an Order, termination for convenience takes effect at the end of the then-current subscription term, and Fees paid or payable for the current term are non-refundable.

21.4 Termination for Cause

Either party may terminate the Agreement or an affected Order if the other party materially breaches the Agreement and fails to cure the breach within thirty (30) days after receiving written notice.

SenseTask may terminate immediately if:

Customer materially breaches the acceptable use restrictions;
Customer infringes SenseTask’s intellectual property rights;
Customer’s use creates serious security, legal, operational, or reputational risk;
Customer fails to pay overdue Fees after notice;
Customer becomes insolvent, ceases business operations, or becomes subject to bankruptcy or similar proceedings; or
termination is required by law.

21.5 Effect of Termination

Upon termination or expiration:

Customer’s right to access and use the Services ends;
Customer must stop using the Services;
Customer must pay all Fees accrued or payable up to the effective date of termination;
if termination is due to Customer’s breach, all remaining Fees for the committed subscription term become immediately due, unless prohibited by law or otherwise stated in an Order;
SenseTask may delete Customer Data after the applicable retention period; and
each party must return or destroy Confidential Information as required by the Agreement.

21.6 Survival

The following Sections survive termination or expiration:

Section 8, to the extent Fees remain payable;
Section 9, regarding Customer Data ownership and deletion;
Section 10, regarding aggregated or de-identified data;
Section 11, regarding data protection obligations that survive by law;
Section 12, Confidentiality;
Section 13, Intellectual Property;
Section 16.3, Disclaimer;
Section 18, Indemnification;
Section 19, Limitation of Liability;
Section 21.5, Effect of Termination;
Section 25, Governing Law and Jurisdiction;
Section 26, Notices; and
any provisions that by their nature should survive.

22. Third-Party Services and Integrations

The Services may integrate with or enable access to third-party products, services, systems, platforms, APIs, websites, or applications, including ERP systems, storage providers, email providers, payment processors, OCR providers, AI providers, analytics tools, and other third-party services.

Customer’s use of third-party services is governed by the applicable third-party terms and policies.

SenseTask is not responsible for third-party services, including their availability, security, performance, functionality, data handling, or acts and omissions.

SenseTask may disable or modify integrations where required for security, legal, operational, or technical reasons.

Customer is responsible for obtaining all rights, credentials, licenses, consents, and permissions required to connect third-party services to the Services.

23. Export Control, Sanctions, and Compliance

Customer must comply with all applicable laws and regulations in connection with its use of the Services, including export control, sanctions, anti-corruption, anti-money laundering, data protection, privacy, and intellectual property laws.

Customer represents and warrants that:

it is not subject to sanctions or listed on any restricted party list;
it is not located in a jurisdiction where use of the Services is prohibited by applicable sanctions or export control laws;
it will not use the Services for prohibited end uses; and
it will not provide access to the Services to any person or entity prohibited by applicable law.

SenseTask may suspend or terminate access where required to comply with applicable law.

24. Changes to the Services and Terms

SenseTask may update the Services from time to time, including by adding, modifying, or removing features, improving performance, enhancing security, or changing technical requirements.

SenseTask may update these Terms from time to time. If SenseTask makes material changes, SenseTask will provide notice by posting the updated Terms on the Website, by email, through the Services, or by other reasonable means.

Updated Terms will take effect on the date stated in the updated Terms or, if no date is stated, when posted.

By continuing to use the Services after the updated Terms take effect, Customer accepts the updated Terms.

Changes to these Terms will not amend a separately signed agreement unless that agreement expressly incorporates the updated Terms or the parties agree otherwise in writing.

25. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles.

The parties will first attempt to resolve any dispute amicably and in good faith.

If the dispute cannot be resolved amicably within a reasonable period, the courts having jurisdiction over SenseTask’s registered office in Romania will have exclusive jurisdiction, unless a separate signed agreement provides otherwise.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

26. Notices

Notices under the Agreement must be in writing and may be delivered by:

email;
courier;
registered mail;
certified mail; or
another method expressly agreed by the parties.

Notices to SenseTask must be sent to:

SourceTask Solutions SRL
Iași, Romania
Email: contact@sourcetask.com

SenseTask may send notices to Customer using the email address associated with Customer’s account, through the Services, or to any contact details provided by Customer.

Customer is responsible for keeping contact information accurate and up to date.

27. Assignment

Customer may not assign, transfer, delegate, or sublicense its rights or obligations under the Agreement without SenseTask’s prior written consent.

SenseTask may assign or transfer its rights and obligations under the Agreement, in whole or in part, without Customer’s consent, in connection with a merger, acquisition, corporate reorganization, change of control, sale of assets, or transfer to an affiliate or successor.

Any attempted assignment in violation of this Section is void.

28. Force Majeure

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, government actions, internet or telecommunications failures, cloud provider outages, power failures, cyberattacks, pandemics, or other events beyond reasonable control.

The affected party must use reasonable efforts to mitigate the effects of the force majeure event.

Customer remains responsible for paying Fees for Services already provided.

If a force majeure event continues for more than thirty (30) days and materially prevents performance, either party may terminate the affected Services by written notice.

29. Marketing Use

SenseTask may identify Customer as a customer only with Customer’s prior written consent, unless otherwise stated in an applicable Order or signed agreement.

Any approved use of Customer’s name, logo, or trademarks must comply with Customer’s reasonable brand guidelines.

Customer may revoke marketing consent by written notice, and SenseTask will use commercially reasonable efforts to remove Customer references from future marketing materials.

30. Independent Contractors

The parties are independent contractors.

Nothing in the Agreement creates a partnership, joint venture, agency, fiduciary, franchise, or employment relationship between the parties.

Neither party has authority to bind the other party without prior written consent.

31. Severability

If any provision of the Agreement is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, illegal, or unenforceable provision will be replaced or interpreted to achieve the original intent as closely as possible in a valid and enforceable manner.

32. Waiver

A party’s failure or delay in enforcing any provision of the Agreement does not constitute a waiver of that provision or any other provision.

A waiver is effective only if made in writing and signed by the party granting the waiver.

33. Entire Agreement

The Agreement constitutes the entire agreement between SenseTask and Customer regarding the Services and supersedes all prior or contemporaneous agreements, proposals, discussions, or representations regarding the Services.

Except as expressly stated in the Agreement, no terms included in any Customer purchase order, procurement document, vendor onboarding form, portal, or similar document will apply.

34. Contact

For questions about these Terms, please contact:

SourceTask Solutions SRL
Doing business as SenseTask
Iași, Romania
Email: contact@sourcetask.com
Website: https://sensetask.com